Contact Aroma IPTV
Talk to Our Team
Message our team on WhatsApp or Telegram, or send an email — whichever suits you. We can help with setup, billing, plan changes and refunds.
Ways to Contact Aroma IPTV
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WhatsApp 1
+44 7883 412700
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WhatsApp 2
+212 633 848458
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Telegram
t.me/iptv_helpcenter
Message on TelegramPlease start your first message with 'Aroma IPTV'.
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Email
contact@aromaiptv.store
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Support email
Contact@iptvcenter.online
What to Include So We Can Help Faster
- Start with 'Aroma IPTV'.
- The email address you used to order.
- Your device and the app you are using.
- What happens, and any message the app shows.
- Your plan length and number of connections, if you know them.
Our Two Email Addresses
You can email us at contact@aromaiptv.store, the address for this site, or at Contact@iptvcenter.online, the shared mailbox our support team also uses. Messages from us will come from one of these two addresses. If a message claims to be from us but comes from anywhere else, do not act on it — ask us on WhatsApp or Telegram instead.
How to Ask for a Refund
If the service is not working for you and our team cannot fix the problem, you can ask for a refund within 7 days of purchase.
- Message us within 7 days of purchase and start with 'Aroma IPTV'.
- Tell us what is not working, and let our team try to fix it.
- If it still cannot be fixed, ask for your refund and include your order email.
We Can Only Help With Purchases Made Here
Several websites use a similar name. We can only help with subscriptions bought at aromaiptv.store — one word, ending .store — and we cannot access accounts, payments or refunds on any other website. If you paid somewhere else, contact that site first, or your card provider or bank.
How to Ask for a Refund
If the service is not working for you and our team cannot fix the problem, you can ask for a refund within 7 days of purchase.
- Message us within 7 days of purchase and start with 'Aroma IPTV'.
- Tell us what is not working, and let our team try to fix it.
- If it still cannot be fixed, ask for your refund and include your order email.
Need Help Setting Up?
Languages We Support
The Setup page has step-by-step guides for each device and a troubleshooting section for common problems. If you are stuck, message us with your device, app and the step you reached. Please write to us in English.
Contact and Support — Frequently Asked Questions
Start with "Aroma IPTV", then give the email you used to order, your device, the app you are using, and what happens, including any message the app shows. If you know your plan length and number of connections, add them. With that we can usually help in one reply.
Any of them works. WhatsApp and Telegram suit a quick back-and-forth about setup. Email suits billing questions and anything where you want a written record. We do not publish reply times, so use whichever you prefer.
No. We never need your card number or the password of your email, device or app-store account, so do not send them to anyone claiming to be us. Payments are made only through checkout, and if you are unsure whether a message is really from us, ask on WhatsApp or Telegram.
Please write to us in English.
Make sure your message starts with "Aroma IPTV", then try the same message on a second channel, such as email if you used WhatsApp. Please avoid sending the same message several times in one chat, which can push it down the queue. We answer messages in the order they arrive.
Not Ready to Message Yet? Try It Free First
You are on aromaiptv.store — one word, ending .store.